What is conflict management?
Conflict management is the deliberate choice of how to address disagreement. Effective responses consider both your own concerns and the other party’s concerns instead of treating one style as right for every situation.
Reflect on how well you surface disagreement, understand competing interests, and move conflict toward a workable outcome.
Answer as you are today
Choose the answer that best describes your recent behaviour at work. No email required.
What does conflict management mean?
Conflict management is the deliberate choice of how to address disagreement. Effective responses consider both your own concerns and the other party’s concerns instead of treating one style as right for every situation.
Why it matters at work
Avoided conflict can hide risk, while domination can win compliance and lose information. Leaders need enough range to collaborate, set a boundary, compromise, accommodate, or pause according to the stakes and context.
What this assessment measures
Issue clarity
Surfacing disagreement early and separating facts, interests, interpretations, and identity.
Constructive engagement
Listening, regulating emotion, and testing solutions that address important concerns.
Style & follow-through
Choosing an appropriate response and turning agreement into observable action.
How to interpret your score
Your overall result is normalised to a 0–100 scale. Use it to choose a practice area, not to compare your worth with somebody else.
Build your conflict management foundation
Your answers reveal a few situations where a small, repeatable behavior could make this skill more dependable.
A developing conflict management pattern
You use this skill in some situations. Focus next on the dimension that becomes less reliable under pressure.
A strong conflict management pattern
Your answers suggest a reliable pattern. Keep testing it in more difficult situations and invite outside evidence.
Designed for reflection, not diagnosis
The ten behaviour-based statements cover 3 practical dimensions. Responses run from “Never” to “Almost always”; negatively worded items are reverse-scored. Overall and dimension results are converted to a 0–100 scale. The assessment is educational and has not been psychometrically validated.
Read the full assessment methodology and editorial standards.
Research that informed this page
M. Afzalur Rahim (1983), “A Measure of Styles of Handling Interpersonal Conflict”, Academy of Management Journal.