What is workplace empathy?
Empathy is multidimensional: it can include perspective-taking, empathic concern, imagination, and personal distress. Workplace empathy turns understanding into respectful, bounded, and context-appropriate action.
Explore how well you understand another perspective, respond with appropriate concern, regulate personal distress, and verify rather than assume.
Answer as you are today
Choose the answer that best describes your recent behaviour at work. No email required.
What does workplace empathy mean?
Empathy is multidimensional: it can include perspective-taking, empathic concern, imagination, and personal distress. Workplace empathy turns understanding into respectful, bounded, and context-appropriate action.
Why it matters at work
Feeling another person’s emotion is not the same as understanding or helping them. Effective empathy combines curiosity and verification with emotional regulation, fairness, boundaries, and attention to what the other person actually wants.
What this assessment measures
Perspective & verification
Trying to understand another viewpoint while checking assumptions against what they say and the context.
Concern & response
Responding with care and choosing support that respects agency, fairness, and practical need.
Regulation & boundaries
Staying present without becoming overwhelmed, rescuing reflexively, or absorbing responsibility that is not yours.
How to interpret your score
Your overall result is normalised to a 0–100 scale. Use it to choose a practice area, not to compare your worth with somebody else.
Build your workplace empathy foundation
Your answers identify situations where one visible practice could make this capability more dependable.
A developing workplace empathy pattern
You use this capability in some conditions. Focus on the dimension that becomes least reliable under pressure.
A strong workplace empathy pattern
Your answers suggest a reliable pattern. Keep testing it against harder work and evidence from people affected.
Designed for reflection, not diagnosis
The ten behaviour-based statements cover 3 practical dimensions. Responses run from “Never” to “Almost always”; negatively worded items are reverse-scored. Overall and dimension results are converted to a 0–100 scale. The assessment is educational and has not been psychometrically validated.
Read the full assessment methodology and editorial standards.
Research that informed this page
Mark H. Davis (1983), “Measuring Individual Differences in Empathy: Evidence for a Multidimensional Approach”, Journal of Personality and Social Psychology.